Returns Policy

Can I amend my order?
If you wish to make amendments to your order then please get in touch at contactus@britishbeltco.co.uk and we will endeavour to respond as soon as possible. Please note that we cannot always guarantee changes to your order can be made after an order is placed.
Returns Policy 
We hope you are satisfied with your purchase, but if for any reason you aren't, you can return the item to us in a saleable condition within 14 days of receipt, and we will issue a refund or an exchange. Unless the item is faulty, you will be responsible for the cost of the return postage, and any re-delivery charges for exchanges. If you exceed the 14 days you may be eligible for an exchange only. Refunds will be credited to the original method of payment.

Please click on the link here and follow the steps to return your item. Or contact us directly at contactus@britishbeltco.co.uk and quote your order number. We will email you a returns form, which should be filled in and returned to us alongside the item to the following address: The British Belt Company, 10 Station Road, Uppingham, Rutland, England, LE15 9TZ.

We advise using a recorded delivery service, as we are not responsible for any orders that are lost by mail service providers when returning items to us. Please ensure your goods are securely packed and cannot get damaged in transit.

If the return is due to a faulty item, you will be required to provide photographic evidence and a copy of your receipt before a return can be authorised. Please allow up to 28 days for your refund to be processed.

My bag is faulty. Can I receive a refund or exchange?
The British Belt Company products are manufactured to a very high standard, but occasionally it is possible for a fault to slip through. If you believe there is a fault with your item, then please get in touch at contactus@britishbeltco.co.uk and we will do our best to help. Please provide photographic evidence of the fault, and we will advise you of our returns procedure. Returns will only be accepted if the product is in its original, unused condition.

If you have any further queries please get in touch at:

contactus@britishbeltco.co.uk

Phone: +44 (0)157282 4385